Development service
A chatbot that confidently invents an answer is worse than no chatbot. We build AI chatbots grounded in your own documentation, policies and product information, which cite where an answer came from and say "I don't know" when the answer is not there.
At a glance
- Answers grounded in your own documentation, with citations
- Refusal behaviour and escalation paths defined up front
- Conversation logging and ongoing quality review
At a glance
- Answers grounded in your own documentation, with citations
- Refusal behaviour and escalation paths defined up front
- Conversation logging and ongoing quality review
What we build, and why it holds up
Chatbots can serve customers on your website or WhatsApp, or help your own team find answers in internal documents. Because we also do security testing, we test for prompt injection and data leakage before launch — the ways chatbots most often go wrong in public.
You probably need this if
- Support handles the same questions that your documentation already answers
- Customers wait hours for replies outside business hours
- Staff waste time searching internal documents and policies
- You tried a generic chatbot and it gave wrong or embarrassing answers
Deliverables
AI chatbot development: what’s included
Grounded answers
Retrieval over your own content, with citations so answers can be checked.
Refusal and escalation
Defined behaviour for out-of-scope questions and handover to a person.
Channels
Website chat, WhatsApp, or internal tools your team already uses.
Security testing
Prompt-injection and data-leakage testing before the chatbot is public.
Quality review
Conversation logs, feedback and an evaluation set to track accuracy over time.
How it works
How the project runs
Collect knowledge
Gather and clean the documents the chatbot should answer from.
Define behaviour
Tone, scope, refusals and escalation rules agreed up front.
Build and evaluate
Tested against real questions before any customer sees it.
Launch and review
Go live, review conversations, and improve the content and rules.
FAQ
AI chatbot development: common questions
Straight answers to what people ask us before they start.
Tell us what you're building
A short call, a direct answer on whether we're the right fit, and a written scope if we are.
Ahmedabad, Gujarat, India